IT support for Burnaby businesses.

IT that fits Burnaby's mix of towers, warehouses and tech

Burnaby is BC's third-largest city, with roughly 249,000 residents at the 2021 census and more than 13,000 businesses providing over 148,000 jobs. The city plans its growth around four town centres: Metrotown, its downtown, plus Brentwood, Lougheed and Edmonds. Around those sit 16 business centres in former industrial land, from Discovery Place beside BCIT to the riverside parks of Big Bend and the Lake City corridor near SFU.

Each part of the city asks something different of its IT. Accounting, engineering and financial firms in Metrotown and Brentwood towers may share a building's internet and wiring with many other tenants, so a properly separated office network, a business firewall and staff and guest Wi-Fi that never mix matter more than they would in a standalone building. Retailers and restaurants along Hastings Street in Burnaby Heights or around Edmonds need point-of-sale terminals, payment devices and back-office computers that stay patched and simply keep working.

Down in Big Bend, in places like Glenlyon, Glenwood Industrial Estates and the Burnaby Business Park, the work is distribution, food production, specialized manufacturing and trade wholesale. Here the IT challenge is warehouse Wi-Fi that reaches the far racks, shop-floor PCs and scanners that survive dust and long shifts, and an ERP that keeps inventory, purchasing and invoicing in one place instead of across spreadsheets.

Burnaby also has a deep technology and creative economy. Electronic Arts, Fortinet and SkyBox Labs all have offices here, film crews work out of the Bridge and Lake City studios, and BCIT and SFU turn out a steady stream of graduates and co-op students. Smaller studios, start-ups and suppliers in that world bring on contractors and short-term hires often, so tidy onboarding, multi-factor sign-in and quick removal of access when a contract ends are worth getting right.

With two SkyTrain lines, the Expo and the Millennium, plus Highway 1 and the Lougheed Highway, many Burnaby teams commute in from across the region or work part of the week from home. We set up remote access and managed devices so that a laptop at a kitchen table gets the same updates and protection as one at a desk in Brentwood.

Here is how we cover Burnaby. Day-to-day problems are fixed remotely, usually the same day, by someone who already knows your setup. Hands-on jobs such as moving into a new office, rewiring a network or installing hardware are booked as a scheduled visit, and we come in from Mission along the Lougheed Highway through Maple Ridge and Pitt Meadows.

Questions from Burnaby