Straight answers to common questions.

We are based in Mission, BC. We work on-site in 14 communities across the Fraser Valley and Metro Vancouver, from Chilliwack to Vancouver, and remotely anywhere in British Columbia. See all service areas. Our sister company Bitnode Technologies serves the United States.

Book a free IT assessment online or call +1 (778) 779-7127. We review your setup without changing anything and send you a written report.

Businesses that do not have a full-time IT department, from one-person offices to growing teams with several locations.

Trades and contractors, health and wellness clinics and retailers, professional offices, non-profits and associations, and agricultural operators, among others. See industries we serve.

The assessment is free. Projects are quoted in writing at a fixed price before work starts, and ongoing support is a monthly plan. Prices are in Canadian dollars, with GST and PST shown where they apply. See how billing works.

No. A project needs only your written approval of the quote. Ongoing support runs under a written service agreement that states what is included and our response times.

No. We take no margins, commissions or referral fees on any product or hardware. We recommend what fits your business, which is often what you already have, and you pay only for our work.

Monday to Friday, 8am to 6pm Pacific, with 24/7 emergency support. Planned work can be scheduled for evenings and weekends.

We reply within one business day. Urgent issues go to the front of the queue, and emergencies have a 24/7 line. Ongoing support clients have response times written into their agreement.

A small team of technicians we work with covers remote support, so requests are still answered when our founder is away. You contact us the same way as always, and they work from the documentation we keep for your systems.

Not necessarily. We can work as backup and escalation for an in-house person, take on a single project, or look after everything.

Your business holds the admin accounts and licences for everything we set up, and we document it all, from network diagrams to the backup schedule, so another provider can take over from our handover documents.

In Canada wherever the service allows. Every cloud service in your plan comes with where its data is stored written down, so you decide before anything moves.

We put the technical safeguards in place, such as access controls, multi-factor sign-in, encryption and backups, and help you document them. For legal interpretation, we work alongside your lawyer or privacy advisor. Our guide to PIPA vs PIPEDA explains the basics.

Yes. We help you answer questions about multi-factor sign-in, backups, endpoint protection and email security accurately, and close the gaps an insurer is likely to ask about.

Yes, we support both. We usually start by turning on the security features your current subscription already includes. See Cloud and Workspace.

Windows and Mac computers, iPhone and Android phones and tablets, printers and network equipment, and Linux servers.

Yes. We build and look after websites and online stores, including ones connected to your ERP for stock, orders and invoicing. See Websites and eCommerce.

Yes. We set up firewalls, business and guest Wi-Fi, secure remote access for staff, and links between buildings. See Networks and Wi-Fi.