Backups and recovery

What is backed up, what is not, and what to do when something goes missing or gets locked.

• What is backed up, and what is not
  A plain-language guide to which of your files and emails are protected, where the gaps usually are, and how to keep your work on the safe side.
• Ransomware: what to do in the first ten minutes
  Files that will not open, strange file names or a ransom note on screen. The steps that limit the damage, and the ones to avoid.
• The 3-2-1 backup rule, explained for small businesses
  Three copies, two kinds of storage, one away from the office. Why it works, and what it looks like for a typical small business.
• If your office is unavailable: keeping the business running
  A power cut, a flood, a break-in or a road closure can keep you out of the office for a day or a month. What to think about now so work can carry on from anywhere.
• Server and shared drive backups: what is covered and how to ask for a restore
  If you have a server or network drive in the office, how it is protected, what to tell us when a file or folder is missing, and what a full recovery involves.