Help and guides

Getting help

How to reach us, what counts as urgent, and what happens after you ask.

Remote support and monitoring

What the tools on your computers do, and what they never see.

Security basics

Short, practical guides your whole team can follow.

Microsoft 365

Sign-in, email, files and backup in Microsoft 365.

Backups and recovery

What is backed up, what is not, and what to do when something goes missing or gets locked.

Networks and Wi-Fi

Quick checks for slow or dropped connections, guest Wi-Fi and working from home.

Computers, phones and printers

Everyday care, buying new equipment, and fixes you can try before you call.

Billing and your plan

How your invoice is put together, what the plan includes, and how changes affect it.

Working with us

Onboarding, reports, invoices and what you own.

Client documentation

Your own handover documents, visible only to your team after signing in.

Accepting a remote support session

We use RustDesk for remote sessions. Here is what you see, how to tell it is really us, and how to end a session at any time.

How to get help, and what counts as an emergency

Email or call, what to include, our hours, and the short list of things that count as an emergency outside them.

How your monthly invoice works

What each line on a managed plan invoice means: the per-user plan, managed computers, extra support time, licences and tax.

Internet down? Quick checks before you call

How to tell whether the problem is your computer, your office network or your internet provider, and the right order to restart things.

Turning on multi-factor authentication

The single most effective step against account takeover, explained for Microsoft 365 and Google Workspace, with an authenticator app rather than text messages.

What is backed up, and what is not

A plain-language guide to which of your files and emails are protected, where the gaps usually are, and how to keep your work on the safe side.