Working with us

Onboarding, reports, invoices and what you own.

• Our response targets and what the priorities mean
  The response times we hold ourselves to on a managed plan, by priority, and how we report against them.
• When someone joins or leaves your team
  What to tell us, when, and what we do so a new person is ready on day one and a leaver loses access the same day.
• What you own, and what you get if we part ways
  Your domains, admin accounts, subscriptions and documentation are yours. This is how we make sure of it from day one, and what a handover looks like.
• What to expect from the free IT assessment
  What we look at, how long it takes, what we never do during it, and what the written report you receive contains.
• How a project runs: quote, change plan, rollback and handover
  The four documents behind every project we do, and the points where you decide whether to go on.
• Your monthly report: what is in it and how to read it
  Clients on a managed plan receive a short report each month. What each section means and what to do with it.
• Asking for a change to your website or business system
  For clients whose website, online store or ERP system we look after: how to ask for a change, what is included in care, and what becomes a quoted job.
• Your domain name and DNS: why they matter and who should hold them
  The domain is the most important thing your business owns online. What DNS does, why renewals must never lapse, and how to make sure control stays with you.