Asking for a change to your website or business system

If we built or look after your website, online store or business system, you will want changes from time to time: a new team member on the About page, a price update, a new product, a form that should go to a different person, a report that does not quite fit. This article explains how to ask and how we decide what is included.

How to ask

Email hello@bitlogix.tech with the page or screen affected, what you want changed, and any new text or images attached. A link to the page and a screenshot with the change marked up are ideal. If the change has a deadline, such as a launch or a price change on a particular date, say so, and give us as much notice as you can. Small content changes are usually done within a working day or two; larger ones get a time estimate before we start.

What is included in website care

Where you have a website care arrangement with us, it covers keeping the site secure and up to date, backups, monitoring that it is up, fixing anything that breaks, and a reasonable number of small content changes each month, as set out in your agreement. The point of care is that the site keeps working and stays current without you having to think about it.

What becomes a quoted job

New pages or sections, a redesign, new features such as online booking or payments, a new integration with another system, or a large amount of content at once are quoted separately as a small project, with the scope and price agreed before we start. We tell you which category a request falls into when we acknowledge it, so there is never a surprise on the invoice.

Making changes yourself

If you would rather update text, blog posts or products yourself, we can give you access to do that and show you how, while keeping the parts that are easy to break, such as the layout and settings, in our hands. Many clients do their own blog posts and product updates and leave the rest to us.

Changes to your business system

For a business system such as an ERP, the same approach applies: configuration changes, new users, report tweaks and questions about how to do something are everyday support, while new modules, custom development and integrations are quoted. Before any change that affects how your team works day to day, we agree a time, test it, and keep a way back, exactly as with any other project.

Domains, hosting and renewals

Your domain name, hosting and any paid add-ons are registered in your business's name. Renewal dates are in your handover documents, and we remind you before anything comes up for renewal so nothing lapses by accident. See Your domain name and DNS: why they matter.