Billing and your plan

How your invoice is put together, what the plan includes, and how changes affect it.

• How your monthly invoice works
  What each line on a managed plan invoice means: the per-user plan, managed computers, extra support time, licences and tax.
• Adding or removing users and devices
  How your plan changes when people join or leave and when computers are added or retired, and how to tell us.
• What is included, and what is quoted separately
  Where the line falls between everyday support covered by your plan, extra support time, and projects that get their own fixed quote.
• Changing or ending your plan
  How to add services, scale down or leave, the notice your agreement sets out, and what you get back when the work ends.
• Microsoft 365 plans explained: Basic, Standard and Premium
  What the three small-business plans include, how to tell which you need, and why mixing plans across your team is normal.