Changing or ending your plan

Your needs change over time, and your plan should change with them. This article explains how to make changes and, if it ever comes to it, how to end the agreement cleanly.

Adding services

If you want to add something, such as server care, network management, security awareness training or website hosting, email hello@bitlogix.tech. We confirm the scope and price in writing, and the change appears on your next invoice once you approve it.

Scaling down

When your team gets smaller, users and devices come off the plan as described in Adding or removing users and devices. If you want to drop a service altogether, tell us, and we will explain any effect on your protection so you can make an informed choice.

Ending the agreement

Your service agreement sets out the notice period for ending it. Give us notice in writing by email, and we will confirm the end date and plan the handover with you. We will not make it difficult.

What you get back

Your domains, admin accounts, licences and data are already in your business's name, so nothing needs to be transferred out of our control. We hand over admin credentials through a secure channel, along with your documentation and device and account inventory, and we can hold a handover call with your new provider. Data we hold for you, including backups, is returned in a common format on request within 30 days and then securely deleted, and we confirm in writing when that is done. More detail is in What you own, and what you get if we part ways.

Tools we remove

Before the end date, we remove our monitoring and remote support tools from your computers, or leave them in place for an agreed handover period if your new provider prefers. Microsoft Defender stays on, since it is part of Windows.