How your monthly invoice works
Updated 10 November 2026 · How we work
What each line on a managed plan invoice means: the per-user plan, managed computers, extra support time, licences and tax.
We want your invoice to be easy to read, with no surprises. This article explains how a typical monthly invoice for a managed plan is put together. Your service agreement is the final word on what applies to your business.
About the cost calculator: our cost calculator gives an estimate only, based on what you enter. It is not a quote, an invoice or a final amount. The price you pay is the one in your written quote and service agreement, which can differ from the estimate once we have looked at your setup.
The Managed IT Plan
The main line is the Managed IT Plan, charged at a flat monthly rate for each person who has their own login. Shared or team mailboxes such as info@ or office@ are not counted as people. There is no minimum number of users. The plan includes remote monitoring and patching, managed Microsoft Defender antivirus, Microsoft 365 backup, help desk access by phone and email, and two hours of remote support time each month for your account.
Managed computers
Each computer or laptop we look after adds a small monthly device fee. That covers the monitoring, update management and security tools on that machine.
Support time beyond the included hours
If we spend more than the included two hours on remote support in a month, the extra time is billed at our hourly rate, and each piece of work is listed on the invoice so you can see what it was for. On-site visits are billed separately, as set out in your agreement. Projects, such as a new server, an office move or a migration, are quoted separately at a fixed price before we start; see What is included, and what is quoted separately.
Licences and subscriptions
If we supply Microsoft 365 licences or other subscriptions, they appear as their own lines at the vendor's price. We take no margin, commission or referral fees on software or hardware. Where possible, subscriptions are billed to your business directly by the vendor, in your name.
Currency and tax
Prices and invoices are in the currency shown on your quote and service agreement. Sales taxes are added where they apply and shown as separate lines.
Paying and questions
Invoices are due within the payment terms shown on the invoice. If anything on an invoice is unclear or looks wrong, email hello@bitlogix.tech and we will explain or correct it. We would much rather answer a question than have you wonder.
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