Computers, phones and printers

Everyday care, buying new equipment, and fixes you can try before you call.

• Finding your computer's name and serial number
  Where to find the details we sometimes ask for, on Windows, Mac, iPhone and Android.
• Looking after your laptop
  Simple habits that keep a laptop fast, safe and working for years: heat, batteries, cleaning, cables and travel.
• Buying a new computer for work: talk to us first
  Why a quick conversation before you buy saves money and setup time, what we look for in a business computer, and how pricing works.
• Using your own phone for work
  How we keep business email and files separate on a personal phone, what we can and cannot see, and what happens if you leave or lose it.
• Printer not working? Try this first
  The quick checks that fix most printing problems, from stuck print queues to the wrong default printer.
• Disposing of old computers, phones and drives
  Deleting files does not remove them. How business data is securely wiped before a device is sold, donated or recycled, and what we record.
• Windows 10 has reached the end of support: what it means for your computers
  Microsoft stopped providing free security updates for Windows 10 in October 2025. What that means, how to tell which computers are affected, and the options.
• My computer is slow: what to try, and when it is time to replace it
  The usual causes of a slow computer, the fixes we try first, and the point at which a new machine costs less than lost time.