Finding your computer's name and serial number

When you contact us about a problem on one particular device, its name or serial number lets us find it in our records and monitoring console straight away, especially in an office where several computers look the same. Here is where to find them.

Windows

Open Settings and choose System. The computer's name is shown at the top of the page. For more detail, choose About at the bottom of the System page. The serial number is usually on a sticker on the underside of a laptop or the back of a desktop. If the sticker is worn or missing, the computer's name is enough and we can look the serial number up.

Mac

Click the Apple menu in the top left corner and choose About This Mac. The window shows the model and the serial number. The computer's name is in System Settings, under General and then About.

iPhone and iPad

Go to Settings, then General and About. The name, model and serial number are listed there.

Android

Go to Settings and then About phone (on some phones, About device). The model and serial number are shown there or under Status.

Printers and other equipment

Printers, network equipment and docking stations have a sticker with the model and serial number, usually on the back or underneath. A clear photo of the sticker, sent to hello@bitlogix.tech, is perfect.

The asset label

If we have put a small label on your device with an asset number, that number is all we need. It also helps when a device needs warranty service, because we can see when it was bought and whether it is still covered.