Microsoft 365

Sign-in, email, files and backup in Microsoft 365.

• How your Microsoft 365 backup works and how to ask for a restore
  Microsoft keeps the service running, but deleted or encrypted data is only recoverable for a limited time. Here is what we back up with Wisecom Atlas and how quickly it comes back.
• Your first day: signing in to Microsoft 365
  For new team members. How to sign in for the first time, set up multi-factor authentication and get Outlook, Teams and OneDrive ready.
• Setting up Outlook on a computer or phone
  Adding your work email to Outlook on Windows, Mac, iPhone and Android, and why we recommend the Outlook app on phones.
• Sharing files safely from OneDrive and SharePoint
  How to share a file with a colleague or an outside contact, which link type to choose, and how to stop sharing later.
• OneDrive sync: how it works and fixing common problems
  What the OneDrive icons mean, why files say 'available when online', and what to do when sync gets stuck.
• Recovering a deleted email or file yourself
  Most deleted items can be brought back in a minute or two without waiting for us. Where to look in Outlook, OneDrive and SharePoint.
• Using a shared mailbox
  How shared addresses such as info@ or office@ appear in Outlook, how to send from them, and why they do not need their own licence.
• Setting an out-of-office reply
  How to turn on automatic replies in Outlook before a holiday, with separate messages for colleagues and outside contacts.
• Forgot your password or locked out
  How to reset your Microsoft 365 password yourself, what to do if you are locked out, and how we confirm it is really you.
• Fixing camera and microphone problems in Teams
  Nobody can hear you, or your camera is black? Quick checks for Teams meetings, from the right device to privacy settings.
• OneDrive, SharePoint or Teams: where to save what
  The simple rule for choosing between your own OneDrive, a SharePoint library and a Teams channel, so files are easy to find and nothing is lost when someone leaves.
• Teams basics: chat, channels and meetings
  A short guide for people new to Microsoft Teams: when to use a chat and when a channel, how meetings work, and a few habits that keep it from becoming noise.
• Email signatures: setting yours up, and why a company-wide one is better
  How to add a signature in Outlook on each device, and how we can apply one consistent signature to everyone automatically.
• Sharing calendars and booking meetings
  How to see a colleague's availability, share your own calendar, book a meeting room and let outside contacts pick a time with you.
• Your emails bounce or land in spam: what is going on
  What SPF, DKIM and DMARC are in plain language, why they decide whether your email is trusted, and how to read a bounce message.
• A message you were expecting never arrived
  Where to look before you ask the sender to resend: junk, quarantine, rules, focused inbox and the other places Outlook hides mail.
• Installing the Microsoft 365 apps on a new or home computer
  How to install Word, Excel, Outlook and the rest on a computer we have not set up, how many devices you can use, and what to do when you stop using one.
• Distribution lists, Microsoft 365 groups and shared mailboxes: which do you need?
  Three ways to reach several people at one address, each suited to a different job. How to pick the right one before you ask us to set it up.