Forgot your password or locked out

Forgetting a password happens to everyone. Depending on how your account is set up, you may be able to reset it yourself in a couple of minutes. If not, we can do it for you once we have confirmed who you are.

Resetting it yourself

If we have turned on self-service password reset for your business, go to the Microsoft sign-in page and click Forgot my password, or go straight to passwordreset.microsoftonline.com. Enter your work email, complete the check, and confirm your identity with the authenticator app or the phone number on your account. You can then choose a new password. Make it a passphrase you do not use anywhere else.

After a reset

Your other devices will ask for the new password the next time they connect. Update Outlook and Teams on your phone and laptop as the prompts appear. If you use a password manager, update the saved entry too.

If you cannot reset it yourself

Call us on 855-248-2637 or ask a colleague to email hello@bitlogix.tech for you. Before we reset anything, we confirm it is really you, usually by calling you back on the number we have on file or checking with your manager. It takes a minute and protects you, because attackers often pretend to be a locked-out employee. We then give you a temporary password, which you change when you first sign in.

Locked out because of a new phone

If the problem is that your authenticator app was on a phone you no longer have, see the section on new phones in Turning on multi-factor authentication. We can reset your sign-in methods after confirming who you are.

Locked out without trying

If your account is locked or your password stopped working and you did not change it, treat it as a possible break-in. Call us straight away and read Think your account has been hacked?