Who looks after you when your usual contact is away
Updated 10 November 2026 · How we work
A small team of technicians covers remote support when our founder is away. How that works and what stays the same for you.
Small IT companies are sometimes asked a fair question: what happens when the person you usually deal with is on leave, ill or travelling? We planned for that from the start.
Nothing changes on your side
You contact us exactly as you always do, by email at hello@bitlogix.tech or by phone on 855-248-2637. Requests are picked up and worked on in the same way, at the same priorities, with the same hours and emergency cover for clients on a managed plan.
Who is covering
A small team of technicians we work with covers remote support while our founder is away. They are people we know and have worked with, not an anonymous call centre, and they are bound by the same confidentiality obligations we are.
How they know your systems
They work from the documentation we keep for every managed client: the device and account inventory, who holds each admin account, how the network and systems connect, when backups run, and the history of past requests. That is the same documentation you can read yourself under Client documentation, and it is the reason we keep it current.
Access and security
Cover technicians use their own named accounts with the least access the job needs, never a shared login. Remote sessions still use RustDesk and still need you to accept them on your screen. Access that was granted for a period of cover is reviewed and removed when it is no longer needed.
Letting you know
For planned absences we tell managed clients in advance, so a reply from a different name is not a surprise. If anything unusual comes up during a cover period, the full picture is handed back when our founder returns.
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