Opening RustDesk and finding your ID
Updated 10 November 2026 · How-to
Where to find RustDesk on your computer, what the ID is for, and what to do if the app is missing.
RustDesk is the app we use to see your screen and help you directly. It is installed on every managed computer, and a session only starts after you accept it on your screen. Sometimes, especially when a computer is new or has been reinstalled, we ask you to read out your RustDesk ID so we can find the right machine. This article shows you where to look.
Opening RustDesk
On Windows, click the Start button and type RustDesk, then open it. You may also see its icon near the clock at the bottom right of the screen. On a Mac, open Launchpad or the Applications folder and look for RustDesk.
Your ID
The main RustDesk window shows Your Desktop with an ID made up of numbers. That ID identifies your computer, not you. Reading it to us over the phone or sending it by email is fine. It does not let anyone connect on its own, because every connection still has to be accepted by you.
If we ask for a one-time password
In a few situations, for example when nobody will be at the computer, we may agree with you in advance to use the one-time password shown in the same window. Only give it to us on a call you placed to 855-248-2637, or in reply to an email thread you started with us. It changes after each session.
If RustDesk is missing
If you cannot find RustDesk, tell us and we will reinstall it through our management tools. Please do not download it yourself from a link someone sends you. Scammers sometimes pose as IT support and send links to remote access apps, including real ones. Ours is always installed by us, never through a link in an email.
Someone you do not know asks for your ID
Hang up or do not reply, then call us on 855-248-2637. We never cold-call asking to connect, and neither does Microsoft, your bank or your internet provider.
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