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Business phone systems

A business phone system that follows your team.

Phone service that runs over your internet connection, set up and supported for BC businesses. Keep your numbers, answer from a desk phone or an app, and change how calls are handled without waiting on the phone company.

Book a free consultationNetworks and Wi-Fi
What is included

Everything a front desk needs, without the phone closet

VoIP (voice over IP) replaces traditional phone lines with service delivered over the internet. We set it up around the way your business answers calls.

Phone numbers

Local numbers for the towns you serve, toll-free numbers, and your existing numbers moved over from your current provider.

Call menus and hours

A greeting and menu that sends callers to the right person, with different handling for business hours, evenings, weekends and holidays.

Ring groups and queues

Calls that ring several people at once or in turn, and queues that hold callers in order when everyone is busy.

Voicemail to email

Voicemail messages delivered to your inbox as audio, so the right person hears them without dialling in.

Desk phones and apps

Desk phones set up and labelled for each person, plus apps for computers and mobile phones so staff can answer the business line anywhere.

Forwarding and failover

Calls forwarded to mobile phones or another site on a schedule, and automatically when the office connection is down.

How it works

Tested before your numbers move

The new system is built and tested next to your current one, so the switch itself is a non-event.

1. Review

A short call about how your phones work today: who answers, which numbers you have and what frustrates you. You get a written quote.

2. Check

We test your internet connection and office network, and confirm which numbers and phones can be carried over.

3. Set up

Numbers, menus, ring groups, voicemail and phones are set up and tested alongside your current service, before any number moves.

4. Switch and support

Your numbers move over on an agreed date. We show your staff how everything works and stay on hand for changes.

In writing

What you get

  • A written quote that covers setup, monthly costs and any equipment before anything is ordered.
  • A call-flow plan that shows what happens to a call during business hours, after hours and on holidays.
  • Your numbers, menus, ring groups and voicemail set up and tested before the switch.
  • A one-page guide for your staff: answering, transferring, voicemail and the mobile app.
  • One team to call for changes, such as a new team member, a new number or different holiday hours.

Honest about the limits

Internet phone service depends on your internet connection and your power. We check both before recommending a setup, plan what happens to calls during an outage, and explain how 911 calling works before go-live.

Phones and network from one team

Most call-quality problems start in the office network, not the phone service. Because we also look after networks and Wi-Fi, one team owns the whole path.

Operating in the United States? See Bitnode's business phone page.

Phone system questions

More answers on our FAQ page.

In most cases, yes. Local and toll-free numbers can usually be moved (ported) from your current provider. We check each number before you commit, handle the paperwork, and keep your old service running until the move is complete.

Not always. Staff can use an app on their computer or mobile phone, and many existing desk phones that support the SIP standard can be reused. Where new desk phones make sense, we recommend models and quote them before you buy.

Desk phones in the office stop working while the connection is down, so we plan for it in advance. Calls can fail over automatically to mobile phones, another site or voicemail, and messages arrive by email so nothing is lost.

It works differently from a traditional landline. Emergency calls rely on the street address registered for each number, and on your power and internet being up. We register and confirm your address during setup, and explain the limits to your staff in plain language before go-live.

Call quality depends mostly on your internet connection and your office network. Before setup we test the connection and check the network equipment. If something needs fixing first, we tell you what and why.

It depends on the number of people, phone numbers and features you need. After a short call we send a written quote in Canadian dollars that covers setup, monthly costs and any equipment, before anything is ordered.

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Tell us how your phones work today

How many people answer calls, which numbers you have and what you would change. We will send a written quote before anything is ordered.

Book a free consultation+1 (855) 248-2637

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